Privacy & Security

Hotmaals Privacy Policy – Our Commitment to Protecting Your Personal Information

Last Updated: January 2026

HotmaalsBy registering with or using our services, you agree to this Privacy Policy. We believe your data belongs to you — we are simply entrusted with keeping it safe.

How We Protect Your Data

6 Core Privacy Principles at Hotmaals

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End-to-end encryption

All your data on Hotmaals is protected with 256-bit SSL encryption — the same technology used in the banking industry. No one can intercept your information in transit.

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Not Shared with Third Parties

Your name, mobile number, and payment details are never shared with advertisers or third-party companies. Your data is used solely to serve you.

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Limited Data Collection

Hotmaals collects only the data strictly necessary to provide our services. Collecting unnecessary data goes against our core principles.

Your Control

You can request to view, correct, or delete your stored data at any time. You are in full control of your own information.

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Regular Security Audits

Hotmaals commissions independent security experts to conduct system audits every quarter. Any vulnerabilities identified are addressed promptly.

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Transparent Policy

We believe a privacy policy should be simple and easy to understand. That is why this policy has been written in plain language so everyone can follow it.

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Section 1

Introduction & Applicability

This Privacy Policy Hotmaals (hotmaals.onl) and all its associated services. By using our website, mobile app, or any of our services, you confirm that you have read and agreed to this policy.

hotmaals deeply respects your privacy. This policy explains what information we collect, why we collect it, how we keep it secure, and what rights you have.

This policy applies within Bangladesh. If you access our services from outside Bangladesh, please also be aware of the applicable laws in your country.

Please Note: This Privacy Policy hotmaalsforms part of the Terms & Conditions. We recommend reading both documents together.
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Section 2

What Data We Collect

Hotmaals Only collects information necessary to provide the service. Full details are listed in the table below:

Type of Information Example Purpose
Identity Information Name, Date of Birth, National ID Number KYC Verification & Age Confirmation
Contact Information Mobile Number, Email Address Account creation, notifications
Financial Information BKash/Nagad number, transaction history Deposit & Withdrawal Process
Technical Information IP address, device type, browser Security & Fraud Prevention
Usage Data Game History, Betting Patterns Service Improvement and Responsible Gaming
Communication Records Customer Support Conversations Troubleshooting and Quality Control
Important: Hotmaals Your full payment card number or bank account password is never stored.
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Section 3

Methods of Data Collection

Hotmaals Collects information in multiple ways – directly from you and automatically.

3.1 Direct Collection

  • When Completing the Registration Form
  • Documents submitted during KYC verification
  • Deposit & Withdrawal Timeframes
  • Customer support hours
  • When Updating Your Profile

3.2 Automatic Collection

  • Cookies and Log Files While Browsing the Platform
  • Device information collected while using the app
  • Activity Logs During Gameplay
  • Login and Logout Duration
About Automatically Collected Data: IP addresses and device information are used primarily to maintain security and detect fraud. This data is not used to personally identify you.
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Section 4

Use of Information – Why and How

Hotmaals Collected data is used solely for specific and legitimate purposes. Every piece of information has a defined reason.

4.1 For Service Delivery

  • Account Creation & Management
  • Processing Deposits & Withdrawals
  • Personalizing Your Gaming Experience
  • Managing Bonuses and Promotions

4.2 For Security and Compliance

  • Detecting and Preventing Fraudulent Activity
  • Anti-Money Laundering (AML)
  • Age Verification and Identity Confirmation
  • Compliance with legal obligations

4.3 For Communication

  • Notifying You of Important Account Updates
  • Providing customer support
  • Sending Promotional Offers (if you have opted in)
  • Responsible Gaming Information
Marketing Communications: hotmaalsYou can opt out of promotional emails or SMS from us at any time through your account settings.
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Section 5

Data Sharing Policy – Who We Share With and When

HotmaalsOur policy is clear — your data is never sold, never shared with advertisers, and never disclosed to third parties without a valid reason.

5.1 Limited Sharing Only When Essential

Only the necessary information may be shared in the following specific circumstances:

  • Payment Processors: With bKash/Nagad to process deposits and withdrawals
  • KYC partner: With Approved Service Providers for Identity Verification
  • Legal authorities: Under a Valid Court Order or Government Directive
  • Security Services: For Prevention of Cyberattacks and Fraud

5.2 International Data Transfers

Should international data transfers ever be required, equivalent protections will be ensured in the recipient country.

Our commitment: Hotmaals Your personal data is never sold or used for commercial purposes. This is a fundamental part of who we are.
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Section 6

Cookies & Tracking Technologies

Cookies are small data files stored in your browser. Hotmaals Uses various types of cookies.

6.1 Types of Cookies

  • Essential cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional cookies: Helps remember your preferences such as language and theme.
  • Analytics Cookies: Analyzes anonymous usage patterns to improve the platform.

6.2 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. However, doing so may limit certain features.

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Section 7

Data Retention Period

Hotmaals Your data is never retained longer than necessary. Different types of data have different defined retention periods.

  • Account information: For as long as the account remains active, and up to 5 years after closure for legal purposes
  • Financial transaction records: Up to 7 years as required by legal obligations
  • Communication Records: 2 Years After Issue Resolution
  • Cookies Data: Session cookies expire when the browser is closed; others last up to 1 year
  • KYC documents: 5 years after account closure (in accordance with AML regulations)

Once the retention period expires, data is securely deleted or anonymized.

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Section 8

Security Measures

Hotmaals Industry-standard security practices are followed to protect your data.

8.1 Technical Safeguards

  • 256-bit SSL/TLS Encryption on All Connections
  • Passwords are stored using bcrypt hashing (plain-text passwords are never stored)
  • Two-Factor Authentication (2FA) Support
  • Firewall and DDoS Protection
  • Regular Data Backups on Encrypted Servers

8.2 Administrative Safeguards

  • Staff access is limited to only the data they need (Least Privilege Principle)
  • All Staff Have Signed Confidentiality Agreements
  • Regular Security Training
  • Annual Third-Party Penetration Testing
Stay vigilant too: None hotmaals Our staff will never ask for your password. Anyone requesting your password is attempting fraud — please contact support immediately.
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Section 9

Your Rights

HotmaalsAs a member, you have the following rights regarding your personal data:

1
Right to Access

You can request to see what information we hold about you.

2
Right to Rectification

If any of your information is inaccurate, you can request a correction.

3
Right to Erasure

You may request the deletion of your data under certain conditions.

4
Right to Restrict Processing

You may request to restrict the processing of your data in certain circumstances.

5
Right to Data Portability

You may request a copy of your data in a machine-readable format.

6
Right to object

You may object to marketing or certain types of processing.

To exercise your rights: Contact customer support. hotmaals Will respond to your request within 30 days.
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Section 10

Minor Protection

HotmaalsOur services are not intended for anyone under the age of 18. We do not knowingly collect data from minors.

If we become aware that a minor has registered on our platform, all their data will be deleted and their account will be closed. If a parent suspects their child is using this platform, please contact support immediately.

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Section 11

Privacy Policy Changes

Hotmaals This privacy policy may be updated from time to time. If significant changes are made, we will notify you via your registered email or SMS.

The date of any change is always noted in the "Last Updated" section at the top of the page. Continued use of the platform after a new policy is published will be considered your acceptance of the updated terms.

Read Regularly: We recommend checking this page from time to time. hotmaals endeavors to notify you of any changes in advance.
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Section 12

Contact and Privacy Complaints

For any privacy-related questions, concerns, or complaints hotmaalsContact the Hotmaals privacy team.

Contact Methods

  • Live Chat: Chat button at the bottom right of the platform – 24/7
  • Email: [email protected] (response within 24–48 hours)
  • Telegram: @hotmaals_support

After a complaint is submitted, we aim to provide an initial response within 7 business days and a final resolution within 30 days.

Our commitment: Your Privacy Hotmaalsis not merely a legal obligation — it is our ethical commitment. When you place your trust in us, we pledge to honor it.
Learn More
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