Legal Documents

Hotmaals Terms & Conditions – Please read before using our services

Last Updated: January 2026

These Terms & Conditions HotmaalsThese terms apply to all services on the platform. By registering or using any of our services, you agree to be bound by these conditions. Please read them carefully.

Key Terms at a Glance
🔞

Age Restriction

Hotmaals services are available to individuals aged 18 and above only. Registration by minors is strictly prohibited.

👤

One Account

Only one account per person is permitted. Creating multiple accounts will result in all accounts being closed.

💳

Own Payment

Deposits and withdrawals must be made using a payment method registered in your own name. Using another person's account is strictly prohibited.

🎁

Bonus Policy

All bonus offers are subject to specific wagering requirements. Misuse of bonuses may result in account termination.

⚖️

Fair Play

Fraud, bot usage, and any form of unfair advantage are strictly prohibited on Hotmaals. Violations will result in immediate account closure.

🌱

Responsible Gaming

Responsible gaming is our top priority. Our team is always on hand to provide support whenever you need it.

📋
Section 1

General Terms & Applicability

These Terms & Conditions Hotmaals (hotmaals.onl) and all associated services. By using our website or mobile app, you confirm that you have read and agreed to these Terms and Conditions in full.

Hotmaals The right to modify or update these terms at any time is reserved. Registered members will be notified of any changes, and the updated terms will be published on the website. Continued use of the platform after any changes constitutes acceptance of the new terms.

These Terms & Conditions are governed by applicable laws of Bangladesh. If any provision conflicts with local law, that specific provision shall not apply, but all remaining terms will continue to be in effect.

Important: The conditions set out on this page hotmaalsThis forms a legally binding agreement. If you have any doubts, please contact our customer support.
👤
Section 2

Account Registration & Eligibility

2.1 Age & Eligibility

HotmaalsYou must be 18 years of age or older to register. Account creation by minors is strictly prohibited. Proof of identity may be requested at any time for age verification purposes.

2.2 Accurate Information

You must provide complete, accurate, and truthful information at the time of registration. Providing false or incorrect information will result in account termination and any balance may be forfeited. If you need to update your details, please contact customer support.

2.3 Single Account

Each individual may register only one account. If multiple accounts are found under the same person, all accounts will be closed and all bonuses will be cancelled.

  • A valid mobile number must be used during registration
  • Members are solely responsible for keeping their password secure
  • Account sharing or transfer is prohibited
  • Using another person's account is not permitted
  • Any unusual account activity must be reported immediately
KYC Verification: For security purposes hotmaals KYC (Know Your Customer) verification may be requested at any time. You may be required to submit a copy of your national ID or passport.
💳
Section 3

Deposit & Payment Policy

HotmaalsDeposits are currently supported via bKash, Nagad, and Rocket. Additional payment methods may be added in the future.

3.1 Minimum & Maximum Deposit

Minimum deposit: BDT 100. The maximum deposit limit depends on your account type and verification level. Higher limits apply for VIP members.

3.2 Payment Verification

Deposits must be made only from a payment account registered in your own name. Third-party payments will not be accepted and any such deposits will be returned.

3.3 Processing Time

  • BKash and Nagad: usually instant (within 5 minutes)
  • Rocket: typically within 5–15 minutes
  • Please contact customer support for any delays
Warning: Always use the correct reference number when making a deposit. Using an incorrect reference may delay the credit to your balance.
💰
Section 4

Withdrawal & Payout Policy

Hotmaals We believe in fast payouts. Withdrawals are typically processed within 30 minutes.

4.1 Withdrawal Terms

  • Minimum withdrawal amount: BDT 500
  • Withdrawals can only be made to an account registered in your own name
  • The deposit method and withdrawal method must be the same
  • KYC verification may be required before your first withdrawal

4.2 Processing Time

Standard members: 30–60 minutes. VIP members: 5–15 minutes. Slight delays may occur on bank holidays.

4.3 Withdrawal Rejection

In the following cases hotmaals Withdrawals may be declined if:

  • If KYC verification has not been completed
  • If the wagering requirement for a bonus is not fulfilled
  • If suspicious activity is detected on an account
  • If the deposited amount has not been turned over at least once (as a fraud prevention measure)
Tips for Faster Payouts: Complete your KYC in advance, provide accurate payment details, and make sure you understand the bonus terms beforehand.
🎁
Section 5

Bonus & Promotion Policy

HotmaalsA variety of bonuses and promotions are available. Each offer comes with specific terms and conditions that you should read carefully before accepting.

5.1 Welcome Bonus

New members receive a special welcome bonus on their first deposit. This bonus is generally a set percentage of the deposit amount. To withdraw bonus funds, the specified wagering (betting) requirements must be met.

5.2 Wagering Requirements

  • The wagering requirement for each bonus is clearly stated alongside it
  • Example: A BDT 1,000 bonus with a 20x wagering requirement means you must place BDT 20,000 in bets
  • Wagers placed on certain games may not count in full toward the wagering requirement
  • If the wagering requirement is not completed within the specified timeframe, the bonus will be forfeited

5.3 Bonus Abuse

Bonus abuse or any attempt to obtain bonuses through fraudulent means is strictly prohibited. If proven, the account will be permanently closed and all balances will be voided.

Weekly Offer: HotmaalsVIP members receive weekly cashback, loyalty points, and exclusive tournament bonuses.
🎮
Section 6

Gaming Rules

HotmaalsAll games are verified by independent third-party auditors and are fair. Each game has its own specific rules.

6.1 Game Results

All game outcomes are determined by an RNG (Random Number Generator) or a live dealer. hotmaals does hotmaals not interfere with game outcomes. In the event of a technical error, the game may be voided and bets will be refunded.

6.2 Bet Limits

  • Minimum and maximum bet limits apply to each game
  • Separate limits apply when betting with bonus balance
  • VIP members can play at higher limits

6.3 Technical Issues

If a game is interrupted due to loss of internet connection or a technical issue, the outcome will be determined based on server logs. In such cases, HotmaalsThe decision is final.

🚫
Section 7

Prohibited Activities

HotmaalsThe following activities are strictly prohibited and will result in permanent account closure:

  • Use of bots, scripts, or any automated software
  • Creating multiple accounts or sharing an account
  • Abuse of the bonus system or arbitrage betting
  • Money laundering or illegal transactions
  • Attempting to interfere with or hack the platform's security systems
  • Harassing or attempting to harm other members
  • Creating or verifying an account using false information
  • Use of Third-Party Payment Methods
Warning: If any prohibited activity is detected, the account will be suspended immediately without prior notice and all balances will be forfeited. Legal action may be taken if necessary.
🔒
Section 8

Privacy & Data Protection

Hotmaals Protecting your personal information is our highest priority. Our full privacy policy is published separately.

8.1 Data Collection

Information necessary for registration, verification, and transactions is collected. No unnecessary personal data is requested.

8.2 Use of Data

  • Your personal information is not shared with third parties
  • Authorities may be provided with information when required by law
  • Anonymous statistics may be used to improve our services

For more details, visit our Privacy Policy Visit the page.

Section 9

Account Closure & Suspension

Hotmaals Accounts may be closed voluntarily or upon a member's request.

9.1 Closure at Member's Request

You may request account closure at any time by contacting customer support. Please withdraw any remaining balance before the account is closed.

9.2 Closure by hotmaals

  • Upon detection of prohibited activities
  • If the provision of false information is proven
  • If an account remains inactive for an extended period (12 months)
  • For legal reasons or as directed by a regulatory authority

9.3 Inactive Account Fee

An account will be considered inactive if there has been no login for 12 consecutive months. After this period, an inactivity fee may be deducted from the balance each month, with advance notice provided.

🌱
Section 10

Responsible Gaming

Hotmaals We believe in Responsible Gaming. Gaming should be a source of entertainment, not addiction.

10.1 Self-Control Tools

  • Deposit Limit: Set daily/weekly/monthly deposit limits
  • Gaming Time Limits: Set a daily time limit for how long you play
  • Temporary Break: Temporarily suspend your account for 1 day to 6 months
  • Self-Exclusion: Option to take an extended break from gaming

10.2 Support

If gaming is starting to feel like an addiction, please reach out to our customer support — we're always here to help. For more information, visit our Responsible Play Visit the page.

Our Commitment: hotmaals We will never encourage a member who is struggling to play more. Your wellbeing always comes first.
⚖️
Section 11

Dispute Resolution Process

If you are dissatisfied with any matter HotmaalsPlease follow the designated process.

11.1 Complaints Process

  1. Please contact customer support via live chat first
  2. If not resolved within 48 hours, please send a detailed complaint via email
  3. An initial response will be provided within 7 business days of receiving a complaint
  4. We aim to provide a final resolution for complex matters within 30 days

11.2 Final Decision

Server log data is the final authority on game outcomes. In disputes related to gaming, hotmaalsAll decisions are final and binding.

📝
Section 12

Changes to Terms & Final Provisions

Hotmaals The right to amend these terms and conditions at any time is reserved. Registered members will be notified of any significant changes via email or SMS.

12.1 Effective Date

Updated terms take effect from the date of publication unless otherwise stated. Continued use of the platform after any changes constitutes acceptance of the revised terms.

12.2 Contact

For any questions regarding these Terms & Conditions, please contact our customer support. We are available 24/7.

Last Updated: These Terms & Conditions were last updated in January 2026. Hotmaals We recommend that users check this page regularly.
Learn More

Read the terms? Now join Hotmaals!

Fully transparent rules, a safe environment — welcome to Hotmaals.

Register for Free Log In
বাংলা